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Warranty:
Customer service and
your satisfaction with DPM and with our products is of primary importance
to us. We will do our best to facilitate and resolve any question, claim, or
problem you may have. The following guidelines are intended to eliminate
any confusion with regard to the terms of our warranty support.
As exclusive importers and
distributors of the Spiuk, Kuips, and Dolan lines for the U.S. and Canada,
DPM Sports supports all warranties provided by the manufacturer for product sold by DPM Sports and any DPM Sports authorized dealer.
Warranty coverage is for manufacturer defect only (materials and
workmanship). Eligibility for warranty is determined by DPM Sports and the manufacturer. Proof of purchase from an authorized DPM Sports dealer is required for any warranty
consideration.
If a manufacturing problem or product failure
is determined and your product is within the warranty period, our policy is to repair or replace the product. DPM Sports will make the determination of whether to repair or replace. In the case that a replacement is warranted and your product is no longer available, we will replace your product with a like product of equal or greater value.
If it is determined that
your product must be returned to us, then you are responsible for
shipping the product back to us. We strongly recommend you ship
via traceable and insured means as we are not responsible for your
shipment until it is received by us. You must contact us before sending
any product back to us. (201) 871-1558 | info@dpmsports.com.
Following are the warranty periods for each of our product groups:
Helmets: 1 year from date of purchase.
Eyewear: 1 year from date of purchase.
Clothing
and accessories: 1 year from date of purchase.
Components: 1 year from date of purchase.
Frames: 2 year from date of purchase.
Out of Warranty Issues:
If you have a product not covered under warranty or damaged due to accident, misuse, or just plain ol' bad luck, you are eligible for our friendly and liberal No-Fault/Accident/Crash Replacement policy as follows:
We are most grateful for
your choosing to use our products and for your support of our brand.
And, having hit the asphalt a few times ourselves, and knowing
the frustration that goes along with those moments of bad luck
(where you drop your glasses and run them over as you're going out
of the driveway), we will make every effort to get you back in
working gear with a minimum of fuss. We offer replacement of gear
(or parts) at reduced prices for limited periods of time and limited
circumstances appropriate for each of our product groups. While
we'll do everything we can to show mercy and understanding of
your situation, we also ask that you be reasonable in your expectations
and in what you present to us. (You buy a new bike at your LBS
and crash the first weekend you race it, well...ouch...we will help. You call about your five-year-old bib shorts
with 50,000 miles of sweat in them, well, we still love you, but
that's a bit of a stretch. Spring for some new shorts:-)
Replacement Parts Purchase:
The following are available for purchase as an optional add-on
or to repair a non-warranty product: Lenses | Nose Pads |
Helmet Padding/Bug Net |
Derailleur Hanger or Clamp |
Cable Adjusters |
Seatpost Collar |
Headset |
Please call for other parts or needs. (201) 871-1558 |
Helmets